You will receive an email confirmation once your order has been successfully placed that includes your order number and shipping method. Please make sure your shipping address is correct, as we are unable to redirect goods once they are en route. Orders can take up to 3 days to be processed and shipped. Once your order is prepared for shipment you will receive a confirmation email with your tracking information.

We ship to US delivery addresses within the contiguous 48 states.

We also ship to Alaska, Hawaii and APO/FPO addresses when they have a US zip code. Additional shipping charges may apply, and delivery may take longer to these locations.

Standard Ground Shipping within the US is free for all orders within the contiguous United States.

Please note that order processing may take up to 2 business days after the order is placed. Second day delivery may not be available for orders placed on, or requested to be delivered on, Saturdays, Sundays or holidays. The availability of Second day delivery will always be subject to availability of stock, subject to a surcharge and be dependent on where the delivery location is.

Shipping to Alaska, Hawaii, US Territories, and APO/FPO addresses standard is $15.75 for all orders.

Taxes are calculated according to shipping destination.

Unless there is an unusual circumstance, our aim is to process your order within 48 hours. At that point it typically takes 3 days for the order to arrive.

Typically, it will take 7-10 days. We work diligently to shorten that time as much as we possibly can.

Each order is assigned a tracking number that will be sent to you when we confirm your order has been received, and again when it is about to ship. Once shipped, use that tracking number until you receive your ordered. Sometimes order progress takes a day or so before it is reported via the link.

When the Ship To designation is on your screen, simply delete the previous information and enter the new address.

Your credit card will be charged as soon as your order is confirmed.

Yes. You can simply delete the saved method from your customer information. If you have difficulty with this, please 

We accept online payments by Visa, MasterCard, American Express, Shop Pay, Amazon Pay, Afterpay and PayPal. When purchasing from Priori your financial details are passed through a secure server using the latest 128-bit SSL (secure socket layer) encryption technology. Credit card details are never stored on the Priori website in any way, and are passed on directly to our Payment Gateway (Stripe or PayPal) for authorization and authentication.

If you believe your payment method has been declined erroneously you can contact your provider, or 

, and we will try to find another solution.

If you are not satisfied for any reason, simply let us know within 30 days of purchase for a full refund.

Returning your PRIORI order is free and easy. For your convenience, our Customer Service team will provide a pre-paid label upon email request. Returns and exchanges are accepted within 30 days of order date. A full refund, excluding shipping charges, will be issued on unused items once we receive your return. Please keep a record of your return tracking.

Please note: only items purchased on prioriskincare.com may be accepted for return or exchange. If you purchased your items in a salon or through an authorized retailer, please contact them for their return policy.

Email PRIORI Skincare Customer Service at 

 for us to send you a pre-paid return shipping label.

Any item returned after 30 days from order date is not eligible for refund.

A refund will be issued once we have received your returned items. Refunds do not include any shipping or handling charges. Your refund will be credited to the credit card used for the original transaction. Please note that credit card refunds may take up to 10 business day for your bank to complete, depending on their processing times. This can vary greatly between credit card issuers

We’re sorry about that. You can either call (

, and we will walk you through the steps to correct this error.

Sorry, but once an order is processed, we can’t alter that order. You can, of course, make another order and we will do our best to make certain you receive it just as fast as the first order.

First, we suggest clicking on the link in your order confirmation email. That will show you where your package is on that day. If you are having difficulty with that, we encourage you to 

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